TurnTex Woodworks is a full time small American business that provides the primary source of income for a family of 3 and one employee.  As such, your complete satisfaction with my products and service is very important to me.  I believe in treating my customers with respect as I would want to be treated and fully believe in the honor system.  As you will see by my policies outlined below, if you have a problem with any of my products, you word is all I need as proof!

 Industry Leading Guarantees


Cactus Juice and Stabilizing Chamber Guarantee

All Cactus Juice Stabilizing Chambers are guaranteed for one year against defects.  This includes leaks, structural failures, or component failures.  Normal wear items such as gaskets, crazing of fogging of the acrylic, or damage due to misuse are not covered.  To obtain warranty coverage, simply contact me with your order number and problem and we will discuss the best option to get your chamber fixed or replaced at my expense.  Purchase 2 gallons of cactus juice in a 12 month period and your chamber warranty will automatically be extended for an additional year at no cost, indefinitely!

All Cactus Juice resin has a guaranteed shelf life of 12 months from the date your order is shipped.  If you have resin that is not performing as it should during the guarantee period, please contact me for a merchandise certificate pro-rated for the amount of resin that has gone bad.

PEN AND OTHER BLANKS

Unconditional Quality Guarantee

If you are unhappy with any blank made or sold by TurnTex Woodworks, for ANY reason, please let me know and I will issue a merchandise certificate good for 100% of the value of the blank or refund your money, including shipping.  This includes defects, too many bubbles in blanks, and even if your finished project just does not “wow” you like you thought it should!  I do not need to see pictures for proof, your word is all I need!

Project Completion Guarantee

My project completion guarantee helps ease the pain of any mistake you may make with one of my blanks.  If you mess up a blank in any way, maybe you cut it too short or got too aggressive and overturned or over sanded it, just let me know and I will send you a merchandise certificate good for 50% off a replacement of your choice!  I want all of my blanks to end up as nice works of art!  Once again, no pictures necessary, your word is good enough!


Payments, Returns, Order Confirmation, and Shipping


Payments

I accept credit card, Paypal, and checks or money orders.  All financial transactions are handled through a 256bit encrypted connection and your credit card information is never stored on my server in any way.  As a matter of fact, I do not even have access to your credit card information at any time. 

Returns for Unused Items 

Simply put, I will accept returns for a full refund (less shipping) on any unused, undamaged, resellable item you purchase from my normal inventory as long as I am in business, even if you just no longer want or need it!  Special orders will be dealt with on a case by case basis.  Please contact me for a return authorization and instructions.

Order Confirmation

You will receive an email confirmation from my system when you place your order and another once your order has been shipped.  If your order includes any pre-order items, I do not send out updates so please e-mail or call if you need an update on your order status.  Be sure to add info (at) Turntex.com to your contacts or safe senders list so your spam filter will not block these e-mails.

Shipping Policy

I strive really hard to pack and ship all orders for in stock items within 24 hours or less.  In most cases, your order will ship within 1 hour of placing the order during normal business hours.  I have daily pickup from both US Postal Service and UPS.  The pickup time for USPS is 3:15 pm and UPS is 5:00 pm.  An order placed before those times will likely get on the truck that same day.  Any orders place Saturday or Sunday will ship the following US Business day.  As soon as the shipping label is printed for your order, you will be sent an e-mail that will contain the tracking number for your package(s).  Please be sure to add info (at) turntex.com to your contact or safe senders list so these e-mails will not be be blocked by your spam filter! This e-mail is completely automated so if you do not get an e-mail from me, you will certainly find it in your spam folder!

Domestic Shipping Methods

Domestic orders are shipped via USPS Priority Mail or UPS Ground for Cactus Juice.  I do not believe in profiting from shipping so I only charge actually shipping cost plus the related Paypal costs and do not charge any handling or packaging fees. 

International Orders

I welcome orders from all over the World.  All international orders will be shipped via USPS Priority Mail.  Orders that are shipped to countries outside the United States may be subject to import taxes, customs tariffs, and fees levied by the destination country. These charges are the customer's responsibility.   I have no control over these charges and am unable to estimate them. Tariffs and taxes are neither collected nor included in your price calculation at the time of your order; for an estimate of these fees, which vary by region, contact the customs office in your area.

You are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from TurnTex Woodworks the recipient is the importer of record and must comply with all laws and regulations of the destination country. 

Freight Collect Orders

When you check out, if your order is large enough, you will be given the option to have me ship in your UPS account.  Please provide your UPS account number in the comments section of the cart.  If you prefer to use your Fedex or other carrier account, you will need to create the label and e-mail it to me since I only have accounts with USPS and UPS.  You will also need to make arrangements for the carrier of your choice to pick up the package from my shop.  My shop is out of town and simply can not take the time running all over town trying to find the package drop off location for different carriers! I can contact the carrier for you to arrange pickup but will need your account number since there will probably be a pickup fee.  Any pickup fees or additional fees from the carrier are your responsibility.  If you choose Freight Collect and do not provide a UPS account number or send a label, your order will be held until I get this information. 

Charges for Incorrect Addresses/Undeliverable Orders

All orders that cannot be delivered and are returned to TurnTex Woodworks for any reason will be charged any shipping costs incurred as well as the cost to re-ship the order to a corrected address provided by you.  If a refund is requested instead of re-shipping, the original cost of shipping will be deducted from the refund.  If the item is returned and I am unable to reach you for a corrected address, after 30 days, your order will be cancelled and your money, less the shipping cost and a 5% restocking fee will be refunded.

Pre-Order Items

If you order includes "pre-order" items (items that have to be made such as chambers), your entire order will be shipped together once the "pre-order" item becomes available.  If you need to split orders and want me to ship the portion that is in stock right away, please place two separate orders, paying in full for the in stock items,  Additional shipping costs will apply.

Notify Me

If you see the Notify Me button in place of the Add to Cart button on any item, that means I am temporarily out of stock on that item.  If you click the Notify Me button, you will be prompted to enter your e-mail address.  As soon as the item is back in stock and we update inventory, you will automatically be sent an e-mail letting you know.  Please be aware that this is just a notification list, not a waiting list.  In other words, availability of that item is not guaranteed when you actually go to the site to purchase.  If there is limited inventory, other customers may buy all items in stock before you get there!

Back Orders

Occasionally, even with the best of efforts, my stock level can be off a little and some items may not be in stock even though the website shows they are.  All items will be held and shipped at one time.  I will let you know by e-mail if the back order delay is going to be more than 2 or 3 days.

Damaged or Lost Items

I self insure all of my shipments.  If your order has not been received within a reasonable amount of time after receiving the shipping confirmation e-mail or if it arrives damaged, please contact me.  Upon tracking the order, if I find that it is permanently lost or if it experienced damage, I will initiate the insurance claim for you.  If a reasonable settlement is not able to be obtained from the delivery service in a reasonable amount of time, I will issue you a full refund or send you a replacement at no additional cost to you.

Site Specific Policies


Security

I take internet security very seriously.  My entire site is running under an SSL certificate using the HTTPS protocol.  All information you enter on my site is transmitted between your computer and my server through a 256 bit encrypted connection to prevent data interception and misuse.  I spend a lot of money every year on a powerful dedicated server to make sure my site has adequate bandwidth and resources so the use of the SSL certificate does not slow down your shopping experience.

Privacy

I also take issues of privacy very seriously. I only ask for such information as is necessary to complete your order.  I will not sell or share your information with anyone at any time for any reason without your permission unless required by legal subpoenas.  When you create an account with me, your personal data is stored in an encrypted  database to prevent access to anyone but me.  I will not discuss who my customers are with other potential customers without your permission.  I also do not use any tracking software that tracks you movement once you leave my site like some of the larger sites do.

Cookies

A cookie is a piece of code that gets uploaded to your computer in order to store user-specific information. Cookies are used to store visitor preferences, to record session information and to remember things for you such as your login and shopping cart information. Cookies also help me to see how shoppers use my site and when. I also use cookies to assist with site development.  Most browsers these days are set up to automatically accept cookies but this option is easily turned off.  I am not able to see any personally identifying information through the use of cookies.

Copyright and Use of Content

All content on this website including images, text, concepts, description, instructions, and ideas are copyrighted with all rights reserved.  Unauthorized use or duplication is strictly forbidden.