Customer Comments

Customer service

Had some questions on the use of Cactus Juice. All my questions were answered quickly, and I placed an order. Shipped the same day! Thank you.

Bill Schriver
Michigan
Date: 2020-08-10

cactus juice questions

How ironic you just sent me this email. I just finished hitting the send button on a few questions I had regarding the cactus juice that i sent through your web page. I have used your product in the past and was very satisfied. It may be user error this time, but I am having a difficult time with the curing process. I recently purchased 1/2 gallon of the cactus juice. The activator bottle was less than half full. Is that normal? Once I mixed it , went through the vacumn process, and the cureing process, it did not crystalize as it did in my previous project? Any hints or advice would be appreciated. Thanks

Jim D

jim dancy
california
Date: 2020-08-08

out of stock items

TurnTex's email option for out of stock items is great.  It really works and is convenient.

I've purchased two items now that were originally out of stock when I went to order them online.

I received the email as soon as the items were back in stock and it's great that TurnTex holds the inventory

for you for a period of time.  I've attempted to purchase out of stock items from other companies that said they would email me when the item was back in stock,

only to have the item become unavailable in the few seconds it took me to enter my credit card information. TurnTex is the ONLY company that's held my item.

Thank you TurnTex.

IMY00per
Dah U.P.!
Date: 2020-08-08

great product, shipped quick

Ordered two gallons of Cactus Juice and some dyes. I received it within three days. Packaged well, no leaks. There really is no comparison to Cactus Juice when it comes to home stabilizing wood, antler, mammoth ivory, etc. Thanks!

Donald Halter
Houston
Date: 2020-08-08

Outstanding product

Easy to use. Great product. Does exactly what it says and creates amazing results. Great customer service as well. Wouldn’t buy from anyone else. Thanks you for the amazing product. 

Andrew Mirlo
United States
Date: 2020-08-07

Thank you

Hi Team,

Quick thank you for your prompt service, the way the box was packed prevented any damage, even after travelling half way round the world. Your product is second to none, you have a customer for life

 

Peter Panatos
Australia
Date: 2020-08-07

Great customer service!

I had called customer service to try to figure out how I managed to activate my cactus juice while stabilizing. The person I spoke with spent quite a lot of time trying to help me and explaining the process to me. In the end, he sent me a replacement gallon of cactus juice and a couple dyes at no charge. This is a great company that cares about their customers. 

Debra Johnson
Mazon, IL
Date: 2020-08-06

They look better in person.

They sure look better in person, then they look on you tube. I would recommend the

Alumilite Glow-In-The Dark Powder and Alumilite Pearlsecent Powder.

George Smith
Fayetteville, North Carolina
Date: 2020-08-06

Great Service

This is the first time I have ordered anything from TurnTex and it won't be the last. very happy with the service

thank you

 

Larry Bayze
United States
Date: 2020-08-06

Great Customer Service

Great product.  Have used it for several years.  Curtis is always quick to get back to me if I have any questions. 

Tom Warnack
United States
Date: 2020-08-04

Great to deal with

I have ordered multiple times from turntex and they are a pleasure to deal with.  Your items are shipped extremely fast.  Products are good. 

WayneBrowningBlades
South Carolina
Date: 2020-08-02

Great product.

I have use this product several times and it has always done a great job for me. 

Blair Metzler
WA.
Date: 2020-08-01

Great Company

 I have been wanting to learn how to stabilize wood for pens and knife handles. So it was a great thing for me to find a great company like Turn Tex, LLC. They sent my order in a timely manner and safe way so all products were in great shape when I got them. I was impressed with all the products. Looking forward to using the new chamber and Cactus Juice. Thank you for having a great product.

Johnny Ritchardson
Claude, Texas
Date: 2020-07-31

I mainly order your two part acrylic casting materials and dyes

Great product, a bit of a learning curve for an old woodworker.

Richard
Cypress, Texas
Date: 2020-07-30

Works as advertised!

I've been using cactus juice for 3 years stabilizing mammoth ivory. With great results. I just started stabilizing turned bowls with the same good results. Follow directions and I have no issues.

Jerry
US
Date: 2020-07-27

New to Wood Turning and Resin Casting

I am new to the Wood Turning and Resin Casting World. I have been watching YouTube Videos of the well known Wood Turners and Resin Casters of the community and they all point to Cactus Juice Stabilizing Resin and TurnTex.  I have ordered multiple times now from TurnTex and although they are a small operation, they shipped to me fast from Texas. Their products are great, from the Cactus Juice Stabilizing Resin and Cactus Juice Dyes.  I just recently ordered 2 vacuum chambers which will be a week or two as Curtis builds them from scratch. Many of the youtubers point too Curtis and his Vacuum Chambers for use with the Cactus Juice. I can't wait to start using them. I have dyed and double dyed some pieces of wood and can't wait too do more. Thanks so much Curtis and TurnTex. I will continue too do business with you.

Jeffrey From Jakob Janssen Studios, LLC
United States
Date: 2020-07-27

Cactus juice and Alumilite resin

I was very pleased to find out being since I live locally and I was able to drive by and pick up my supplies   This new hobby for me has been very exciting  so much new stuff I am learning and I appreciate the small business.   It was very pleasant that the owner of the company called me to make sure everything was OK and let me tell you that  cactus juice resin so easy to work with works exactly as they tell you it will  And the Alumilite Resin is virtually invisible and the stuff that I’ve used so far thank you so much for such great products and customer support   Richard Paul of Austin Texas

 

Richard Paul
Austin Texas
Date: 2020-07-26

1st Order saved the day

I haven't had need in doing any stabilizing until recently and had tried other "tricks" to make the old junk wood usable.  It worked on the slightly damaged wood but nothing was working on the pieces I really wanted so I turned to TurnTex and Cactus Juice.  The wood from an old pecan tree that grew next to my grandparents has a lot of sentimental value for myself and my cousins and would have been lost forever without Cactus Juice. Thanks Curtis, y'all have a new customer that will be a return customer.

Tony

 

Anthony Massey
Conroe
Date: 2020-07-26

Great Customer Service

A pleasure doing business with TurnTex.  They have a great product and follow up the sale with technical assistance and proper Texas courtesy.  Will be doing business again.  

Claude I Womack
United States
Date: 2020-07-25

Great Company and Product

if you have any interest in wood stabilizing there simply is no reason to buy anything other than Cactus Juice.  And if you want it shipped out quick with guaranteed great service buy direct from TurnTex

SJ
Kansas
Date: 2020-07-23

Great product

This is my second purchase for stabilizing liquid and my first Alumilite casting. I heard about wood stabilizing years ago and decided to give it a try.

I build pool cues and also turn pens and other craft. I really like the Cactus Juice and stabilizing container. Fairly simple to use and the videos help too.

For pens and turning projects I am one of  a few turners in my area allowed to turn a very local wood from the Garry Oak tree. A lot of the wood needs stabilized due to spalting and deterioration.

Again it is a great product.

PAUL ALLERS
US
Date: 2020-07-23

Five Star

Great product and pricing. Shipping was painless.

Will always use Turned for Stabilizing supplies

Joshawa Lamkey
Nova Scotia, Canada
Date: 2020-07-23

Very satisfied

I have been very pleased with both products and service. I intend to continue to do business with turntex. Thank you for your superior products and good sevice.
CURTIS LEWIS
United States
Date: 2020-07-20

Great stuff!

I'm pretty new to stabilizing wood, but Cactus Juice has been great for my turning blanks. I recently got some spalted Beech that was on someone's burn pile, cut it up, dried it, and then stabilized it with Cactus Juice. It turned like a dream. Love this stuff.

NEAL HENSHAW
United States
Date: 2020-07-20

Loven it!

Dont have a clue what all I am doing with my chamber but me and the kids have loved the trial and error. Lots of people to help us along the way. Need to sit down and watch a few more videos. Didnt bake long enough on my first cast. That was a fun and funny disaster that me and my children enjoyed. Thanks again for the great product and the advise. Would recommend you to anyone. Scott Harris
Scott Harris
United States
Date: 2020-07-19

KUDOS TO Y'ALL!

Very nice of you to offer help to people hurting from the Covid shutting down people's normal work.

Every one needs to keep this in mind when they need something and use the vendors who tried

to help those that need it.

Rusty Roberson
Texas
Date: 2020-07-19

Now a repeat customer!

These guys have what you need and ship it fast! "Turned" me into a repeat loyal customer! :)
Jake (Terra Sonos)
Stuart, FL
Date: 2020-07-18

On time and as ordered!

Thank you TurnTex! I always appreciate your prompt response and your effort to provide a variety of resin casting supplies.
Greg Pennington
Denver, CO
Date: 2020-07-16

Great Product, Great Instructions, Great Service

Just received a 4"x14" vacuum chamber, a gallon of Cactus Juice, and a ton of dyes. I am very excited to start stabilizing! The vacuum chamber is of top notch quality. Very solid, very good workmanship.

The instructions that came with the equipment were very clear, well written. I also appreciate the help section on the website. I feel very prepared as I embark on this new project.

I have also read other feedback of excellent customer support (until midnight on weekdays? Wow!), so I am comfortable that if I have a question I will be able to get an answer. 

Thanks for a high quality product, and excellent support.

 

 

Kevin Cloonan
Round Lake, Illinois
Date: 2020-07-12

Wonderful service and great product

I purchased. 6” vacuum chamber and some Cactus Juice, communication was outstanding, they kept me informed if the shipping plans, the unit was individually verified before shipping.  Quality is excellent and any questions are answered.

Bruce Helart
Colorado
Date: 2020-07-12

Cactus Juice

I played around with the cactus juice with a friend who helped me to save a punky piece of burl. In it's natural state it was unusable. After stabilizing with Cactus juice I will be able to turn a beautiful bowl. I found Curtis to be helpful and responsive to questions and the website is full of good tips and info. I'm now a loyal customer and look forward to purchasing a stabilization chamber in the future. It's nice to know that there are still companies out there with excellent products, support, and integrity. Thanks Turn Tex!!!
Joel
Seattle
Date: 2020-07-10

Thanks

Hello, I've received your shipment, thank you! I do not know English and do not want to express myself in public. Hope you are forgiving of that. Using translate right now to say that I am satisfied with the service and hope to return in the future.

Greetings

José M Mansisidor 

 

José M Mansisidor
Sweden
Date: 2020-07-09

Great Service

Ordered supplies and more juice from TurnTex, great service, fast shipping and I sent a message to get an extra bottle to store colors, and I would gladly pay. Got the extra bottle at no charge.

Also, called Curtis on using Part B Alumilite Slow that was about 2 years old, and the consistency of heavy goo. His suggestion of warming in hot water was the trick. Got 100% use of the resin as a result.  Great service from a  man who knows his business and our hobby better than just about anyone. 

I also used his chamber for degassing a little silicone, perfect. 

Highly recommend his products, services and supporting his business whenever you can, I do.

 

Craig Alderman
Buffalo, MO
Date: 2020-07-07

Product Great!

I am extremely happy with the Cactus Juice product and the results. It works as advertised and clean up is a breeze. I will definitely be using this product for all my future needs. 

R. Mirrell
Kentucky
Date: 2020-07-06

Great Product

ordered 2 gallons of the cactus juice was very happy with the fast shipping and great product will definitely be doing business with this company again
James Jordan
United States
Date: 2020-07-06

Wide range of products with fast shipping!

I am somewhat new to turning, stabilizing and resin casting and I have found this site to have most everything I need and if I ask a question I get a reply usually within 24 hours!  Great customer service and quality products!  Highly recommend!

Amy Baumgart
Ashland, OR
Date: 2020-07-05

Love it !!!

Made working with spunky and rotten wood a dream. I have turned some nice pieces because cactus juice made it possible. Thanks TurnTex

Larry
Tennesseee
Date: 2020-07-05

1st order

I recently placed my 1st and 2nd order with turntex! Shipping was spot on - very fast. I feel this is a down home honest company. Don’t ask me why I feel that way - I just do. Maybe it’s because I see Curtis respond to A LOT of questions on forums I read as well as how often Zac mentions this company on his videos as well as live feeds! Anyway, I’m glad I tried them and will buy everything they offer that I am looking for moving forward!

 

Jon Hood

Jon Hood
Fort Myers, Florida
Date: 2020-07-04

Legit Supplier

I Got just what ineeded in a jiffy! Thaks TurnTex!

NC
United States
Date: 2020-07-02

First time buyer

I purchased some alumilite and cactus juice and couldnt be happier with the price and shipping. Actually the whole experience was great!  Will be ordering again when i need more! 

Fred White
Oxford, MI
Date: 2020-07-01

Shipping

Have been buying from TurnTex for atleast 5 years, Always pleased with products. Shipping is awesome, quick and affordable and i live in middle of nowere Alaska.
Kenneth Edgeworth
Delta Junction, Alaska
Date: 2020-06-30

Turntex Cactus Juice turns e en the punkiest wood into a solid piece of material that is easy to work with.

I like to use drift wood and some types of tree bark for making pens. The colors and patterns you get from these materials is incredible. A lot of the drift wood

is very soft and some times breaks apart in your fingers. Cactus Juice gives me the ability to work with these materials and turn out some incredible pens.

Thanks very much.

Steve Abshear
Gardena, CA
Date: 2020-06-29

Great service!

This is a great company and great product. I had some Cactus Juice that had sat around for 2 years and was no longer hardening.  I contacted them and bought enough hardener to bring it back to life!  Thank you so much. 

David Gerling
Lyndonville, NY
Date: 2020-06-28

stabilizing bowl blanks

Cactus Juice was delivered within the time frame given. I use enough juice to cover the blanks entirely plus about an inch, weight the material down or provide some method of keeping the material from floating. I pull just under 30" Hg and have been having good success when keeping vacuum on continuous until no bubbles or very few very small bubbles are visable and then shutting off the vacuum and allowing the blanks to stay in the jusice for double the hours under vacuum. I use a gram scale and toaster oven to bake the blanks dry by roasting the blanks at 200 degrees and periodically check weight until the blanks are no longer loosing weight, letting the blanks cool before submerging in the juice.
Michael L Lemer
Minnesota
Date: 2020-06-28

There is no competition for turntex.

This is the only product I will ever use for stabilizing. Works exactly like it's supposed to every time, customer service is excellent. Shipping is expensive but that's not their fault. This is a great company, and I'm happy to support them.
William Vankuren
United States
Date: 2020-06-28

Great products!

I received the gauge and plumbing for the vacuum chamber and they were in good condition. Your company was recommended by Randy Coates and he didn't disappoint. I'll be ordering Cactus Juice and some dyes in the near future. Regards, Wendell Roquemore
Wendell Roquemore
Odessa, Texas
Date: 2020-06-26

Catus Juice purchase

Recently tried to get Cactus Juice in Australia without sucess at all. Contacted Turn Tex to see if they had other surpliers in Australia. Curtis told me he could supply me direct. The online order went super smooth and the freight from the US to Australia was reasonable. Curtis ensured everything went smoothly his end. I got the two bottles within a week and a bit. I am super happy with the customer service and product. I will most likely be purchasing future requirements directly. A very happy customer indeed. 

Anthony Foxcroft
Bethania, Queensland, Australia
Date: 2020-06-26

Always Excellent

As always your product and customer service are above and beyond awesome! Thank you! 

Louis Prince
Casper, Wy
Date: 2020-06-26

Outstanding Service

Service is always prompt and thorough.  Orders are processed quickly and error free!

A pleasure to do business with!

Keith Byrd
PA
Date: 2020-06-26

Super fast ship as usual

Ordered late Sunday, and the order was still shipped on Monday, I assume after all the other weekend orders. Customer service and the product has always been impeccable. 

David
Austin, TX
Date: 2020-06-25