Customer Comments

I was amazed, I had barely placed the order and the acknowledgement and tracking numbers were in my email inbox.  IO received the juice in a timely manner, but have not had time to use it yet.  I expect it to work fine!  Thanks for the speedy service!

In May I order some merchandise. My credit card was posted 25 May 18. I am still waiting on merchandise ordered and waiting on some type of communication as to when I can expect my merchandise.It is hard to contact Curtis, hard to get a return phone call when I can expect my merchandise. I hope we can do buisness in the future but will have to consider these factors in the near future. I understand being a small business. I too own a small business but cant get my products out waiting several months to recieve equipment. I get behind and loose money everyday without the equipment I ordered.

Looks to be well made and I’m sure it will serve me well.

Torn Tex is tops in service, (shipping, product availability, information, reliability, the whole kit and the kaboodle too!  I've been dealing with Curtis for over 3 years and have never had ANY problems of any kind. Also, I have called him a "few"xx's times and he always ha san answer or tries to get one asap. More companies need to take notice of how to run a business the PROPER way. Keep up the fantastic work Turn Tex!! 

I'm a woodworker and been doing what I'm doing for 10 years. Just got into stabilizing wood and y'all helped me out big time. The cuctus juice works amazingly and your reapose time was wonderful. Always like doing bussiness with other small businesses. Will be ordering more soon!

Curtis, once again helped me out with a plethora of information, as well as help with my order. He sure does run a great company, with a great product, and is always there to answer any questions I had. No matter what time it was or even on vacation, he always helped. That's what sets him apart and makes turntex amazing. He's also always an absolute pleasure to deal with. Thank you so much Curtis! 

Just wanted to say how pleased I was recently when I dealt with the folks at Turntex. I had a self-induced problem with the vacuum/stabilizing system and Turntex straightened it out. For all you wood stabilizers out there, do not attempt to stabilize wood on very hot days!

What a great product and to top

that off the service is fantastic. The Attention to detail with the directions and all of the customer support is great

I have done business with turntex on multiple occasions and the products and services have all been excellent.  I will continue to do business with Turntex in the future.

I was surprised at the quick turnaround on our order. The service was very good. We will be ordering more in the future from you. Hope to see you at SWAT in Waco

just another order of quality product, filled almost immediately at a good value price. you can order in complete confidence.  Thanks for the great service. 

Shipping took 6 days to New Zealand and was well packaged.

Cost of shipping almost doubles the price of the product.

Would be good to find a cheaper shipping option and it wouldn't matter if it took longer to arrive. 

My comment:  I would love to find a cheaper shipping option myself.  If you know of any, please let me know.  I offer the cheapest shipping options that I know of after doing lots of research.  Even slower methods are not much cheaper and do not provide any tracking information which is a must.

I haven't had a chance to use it yet but the price was good the sizes right and 2 day shipping to get it across the nation was great thanks

I had ordered a gallon of cactus juice off amazon (they were not a registered supplier) and did not receive the activator with the order. I reached out to Curtis and got his advice on how to resolve the situation. Curtis was extremely helpful and cared about my situation. Apon ordering through the TurnTex website, I recived my cactus juice, activator, and an additional bottle of activator for my unusable amazon order. Expecting to pay, I was greatly impressed to see the packing slip with the additional bottle, next to it was a note "No charge my friend". You can't match the kind of customer service you will recieve from Curtis and his team.

-Tony

Product was very well packaged, excellent communication and timely shipping. Will order again.

Buying from Curtis has become my only source for stabilization and resin casting products.  Fast shipping for in stock product! 

Don't mind the wait for other hand crafted components due to the quality.

Excellent customer service....

Thanks, Curtis!

 

a.mc.

My recent order for juice dye was delivered promptly as hoped. With about 500 pounds of spalted maple burl to work with, I'm looking forward to turning a variety of unusual items. Violet has already provided me an evening shadows over a mountain range. Looking forward to storms created with teal green. Thanks to Turnex for providing the varieties to work with.   

Turntex is the best when it comes to stabilizing. The products are great and Curtis is always willing to help figuring out the process and issues that come up. I have been suing Cactus juice for about 3 years now and love it.

Fast shipping, great product, great service!

I've ordered the half gallon twice and the shipping is amazing, 2 days, both times.

The product works well, just wished it wasn't so pricey, but you usually get what you pay for and I've tried lesser costing products and had lesser results.

I recommend TurnTex always

Normally it take some time to ship to Norway, but the order (Cactus Juice ) appeared at my doorstep in less than a week! Must have been expedited just minutes after the order was received. 

 

What  will Curtis not do for you!!!!   i made a big mistake and ruined by chamber...Not only did he tell me what i did wrong, he provided be with a replacement chamber at a great price!  PLUS he upgraded my connecting hose at no charge!  tell me of another company that will do that for their customers!   Curtis, you are the best!!!!

Recieved my chamber this week. Thanks again Curtis for helping me out and for all you do. Your customer service is second to none.

Thanks for a flawless purchase process!

Have not used the product yet. But, the purchase experience and shipping time was excellent. Thanks, Willy. 

I bought one gallon of Cactus Juice, did first run with it, my antler turned out great! Opens lots of new opportunities for my sales! 

I received my vacuum chamber exactly as scheduled. It is excellent workmanship and quality hardware. I could not be happier!

I was a bit worried about the long lead time and automated order system but everything went without a hitch. Lead times were communicated well and estimated perfectly. 

I am very happy with my purchase and would highly recommend this company and product for anyone serious about quality and American craftsmanship. 

I'm happy that turntex was able to supply me with the parts I needed for a stabilization chamber. Everything looks nice. 

I have been stabilizing wood for about 5 years now and Cactus Juice is the very best. I got a chamber made by Curtis and couldn't be happier with the build quality and performance. Thanks so much for all your hard work! 

Turntex provides wonderful products and service. 

Great communication. Fast shipping. Easy transaction.

Cactus Juice works great. Have used it with Cholla, manzanita burl, cat law burl and banksia pods. All came out great!

The products are easy to use and well supported by a great website and by the owner of the company. He even took a call from me and explained in greater depth how to use the resin and cactus juice.

Great company! Always have wonderful service and product arrives in a timely manner every time. Definitely recommend.

Having the ability to have my resin in hand two days after I place my order is a huge plus for me. Thank you for the great customer service and timely shipping. 

As usual, the order is perfect and fast. All other companies should take note. This is how it is done.

Thanks so much.

Fresh material is the name of the game when buying 80 pounds at a time and Chuck and the gang come through everytime.  Hands down fastest and best customer service!  I could buy elsewhere for slightly less but you never know how old the resin is coming from Amazon and ebay type places.  If it looks to good to be true, it is.  Buy from turntex and you will not be sorry, about to have him build me a new stabilizing chamber, 8" big boy!

 

J @ earthchunks.com 

I ordered cactus juice.  It works great for its intended purpose.  I requested expedited shipping and it arrived timely.  The staff is very helpful if you have any questions

Waiting for a package and getting it opened is best part of the week

Being a "newbie" to stabilizing wood, I had quite a few questions regarding wood types, the process, pulling out the moisture, what pump will work best, etc. Every single question I had was answered on the website! This is the only site I have EVER been to that has all the information you would ever need. I received my order and everything was packed tightly in the box so kudos to Gaige Musick, in the shipping department. I read all the information on the site, then I read it again to be sure of the steps. Cooked the wood (spalted tamarind), put it a plastic bag, stabilized it, cured it in a toaster oven. All the small pieces I tested came out perfect! Great vacuum chamber, great instructions, great product. Nuff said!

Am now using my 2nd gallon of 'Cactus Juice' & am my 2nd tour of duty with one of turntex.com's vacuum chambers.

Am also TOTALLY pleased with the results I've had & with the customer service the owner of the company provided me when one of the components of the vacuum chamber didn't function properly when that product arrived.

I  HIGHLY recommend Curtis' vacuum chambers & 'Cactus Juice' ! ! ! !

having just recently retired, I have begun really getting into knife making which actually began as a hobbie.

i started out play around with things and before I knew it one thing led to another and I was being asked if they were for sale.

i was given some spalted maple by a friend and colleague and it needed to be stabilized. I found your site after a quick internet search.

i purchased some cactus juice and brown dye to give just a little color.

followed the directions and everything came out perfect!

after placing my order I receiceved my things very fast. just recently I placed another order for some different dyes for the cactus juice and it also arrived promptly!

When I need more of Curtis’s products I will definitely be ordering from him

couldnt be more happy

This is THE product for stabilizing! It’s great for that wood that looks so cool but is just too soft to work. Turntex and their team want you to be successful with stabilizing so much that the web page has detailed directions for use and many great resources for stabilizing, and using vacuum chambers. Great product and and great company!

The order process went smooth and perfect. 

Fast delivery and the Turntex family consists of helpful people. 

 

I purchased a vacuum chamber, cactus juice, and oven thermometer. Everything came as advertised and I was very pleased with each item. It is evident the vacuum chamber is made of good materials and that time was taken in building it. I haven’t gotten the chance to use the cactus juice yet but I have used the vacuum chamber to degas some silicone using Alumilite mold making product. This being my first venture into using a vacuum chamber I am quite pleased with the ease of use. I can’t wait to start stabilizing with it.

A special thank you to Curtis for working with me in getting the delivery to me earlier than as advertised. He was able to accommodate my situation which was greatly appreciated.

I just received a full kit of all the “cactus juice“ stabilizing dyes and they came in quickly, well packed and they seem to be very vivid so far. I’ve already started dying a few pieces and the colors are looking very nice! Oh and a nice surprise come to find out that the extreme pink is  fluorescent and glows  pretty  bright in black! TurnTex seems to be a very good company to order from and I’m sure I’ll be a customer for a long time. Thanks guys!

I am a beginner to stabilizing wood and until I found out that the large maple I had in my yard that I had spent several years dimensionalizing and drying was WHITE maple, I did not even think about how those colors got into the wood. But white maple is very fibrous and is not dense like birdseye or sugar maple. It dries to about the same wieht to volume as balsa. Needless to say the stacks of maple were destined for the wood stove until I watched a number of videos on stabilizing. (Some on YouTube, some at TurnTex.) I am pleased with Cactus Juice and still ahve lots to learn, but the products and the support ate great. Dan'l

Order confirmed, packed, shipped and received, all in good order.  Well done.

Curtis and the team at TurnTex are great both for quick service and the products. I have a vacuum chamber and have purchased Cactus Juice and dyes. The Cactus Juice came promptly in the mail and with no damage. Cactus Juice has allowed me to save a lot of wood that otherwise would have ended as mulch. I love that the dyes have a separate “squirt” cap to make adding to the Juice easier. I am working with the dyes (blue and teal) for the first time and found them easy to use (if a little messy due to my own carelessness). Overall super satisfied. Thanks again!

Love the customer service that Curtis has.