Customer Comments

Great Service

Great service as always, packaged very well and shipped ever so promptly. Always answers any question in a very timely manner. Loyal customer here for many years to come.

Craig Alderman
US
Date: 2020-09-18

Outstanding Company

Curtis is very helpful with any information you may need. Faster than expected on my order. Great products for stabilizing your wood blanks. 

Glen
Date: 2020-09-14

The epitome of what customer service is all about!

No matter how big or small my order is, Curtis and his crew are all over it and it usually ships out the same day. Not only that, but Curtis’ willingness to answer any question and provide support is unmatched. I’d recommend Turntex to anyone. Great products and great service. They have a customer for life!

Tony Herrera
L.A., California
Date: 2020-09-14

Good job

Timely order arrives packed securely.

Thanks

Ken

Ken Zimmerman
Wy
Date: 2020-09-12

Big Brother to 1st Vacuum Chamber purchased 2013

Seen a lot since purchasing my 4" x 14" vacuum chamber and CJ in 2013. Same quality and service as then and feel all the love still in all the products Curtis is associated with. It saddens Me when I read posts from wannabe competitors bad mouthing TurnTex products. Curtis you are The Godfather of wood stabilizing and if not for you I would still be sending pen blanks to Arizona and waiting 2 months like was the case in the years before CJ. Now with the 6" x 14" Big Brother I can stabilize and dye my box blanks so I can learn to thread chase. Thanks again Curtis.
Bill
Lewiston, Idaho
Date: 2020-09-12

Great service.

Great service. The packaging is clean and simple. And the delivery is prompt. And i got a sticker and a nice pamphlet. 

Daniel Howe
United States
Date: 2020-09-11

Very satisfied with Turntex products

I have been using Turntex Cactus Juice and vacuum chamber products/accessories for approximately two years.  Cactus Juice is extremely effective at making worthless wood usable and I am extremely satisfied with the vacuum chamber and accessories that I have purchased.  In addition, customer service is quick, responsive, and they stand behind their product.  I highly recommend this company and their products.

Robert J Wyle
United States
Date: 2020-09-11

Great service.

As usual, items shipped fast and great products. Have ordered from them several times, each time has been the same, great.
Antonio Genovesi
United States
Date: 2020-09-10

My Business

I own a resin - wood turning business. Curtis's Turntex company offers almost everything I use for my business. Cactus Juice - Alumilite - dyes - you name it! I for one have used Turntex now for about 2 years and I am so glad I found them. Need advice on something? Curtis is the man! I once explained to him my issue and within 15 seconds,, he gave me the problem and the answer to help me.. You think you can get this anywhere? For me,,, Turntex is the only way to go! NEXT?

Gary Spruill
Azle, TX
Date: 2020-09-07

5 Gallons of the best Stabilizing Resin on the Planet!

Cactus Juice is my go to stabilizing resin and that is because I know that it is of the best quality and the customer support provided by Turntex_LLC is superb. I know when I place an order for Cactus Juice that I will be receiving a product that produces the best and most consistent results every time I use it. I highly recommend this and all other products that Curtis and his incredible team offer!

 

Ken 

Marana, AZ

Kenneth Hand
Arizona
Date: 2020-09-06

I love Cactus juice!

After extensive testing, I can only say that there is no comparable resin in Europe to stabilize wood! Just perfect!

Stefan
Germany
Date: 2020-09-05

Excellent

We ordered Alumilite from TurnTex and are very pleased. Delivery was unexpectedly fast, next day. The turn around was fantastic and we're very happy with the product. The website was also very easy to navigate with plenty of product information. Thank you.

Scott Turner
Dripping Springs, TX
Date: 2020-09-03

Works as expected.

Worked on some knives with our youth group, we ordered the knife blanks already made due to limited tools. But they all got to pick their own wood to make scales out of and we used this stuff to make some great custom scales. Gave them more to do as part of the project to make it feel like it was really their own knife they made. Worked as planned and polished up beautifuly.

Chris
Date: 2020-08-31

Best new business investment

Earlier this year I bought a stabilizer chamber from Turntex. My goal was to discover if it would be possible to ad another facet to my farming business. It was. Curtis helped and guided me through the acquisition process and has been helping me through learning how to use the chamber and complete my setup. I am now able to expand a relatively small farming and forestry business into something bigger, by using my available resources better. Thanks a lot for your professionalism and attention to your customers, Curtis. It's been a pleasure doing business with you.
Janus Gertz
Denmark
Date: 2020-08-31

Amazing

Easy, fast and helpful what else can you ask for?!

Greg Wirth
Littleton, CO
Date: 2020-08-30

First-time user of Cactus Juice

I'm a first-time user of Cactus Juice.  I've been stabilizing small handle blanks and partially-turned bowls.  

I bought a medium-sized vacuum chamber and pump saver from Curtis.  The hardware and juice arrived exactly as expected, and worked better than I expected.  I am sold on this process and will certainly enjoy experimenting from here on out.  I've recently also ordered some colored dyes - to learn a bit about that as well.  

I found the learning materials on the TurnTex site to be very thorough and informative - that says a lot coming from me, I'm an Engineer and "details matter to me".  :-)

Thank you Curtis.

Jim
Castro Valley CA
Date: 2020-08-29

The test of time

  Turntex has certainly passed the time test. Some products and company's seem to break down over time. The product does not live up to the claims or the business becomes distant from the costumer. At Turntex that is not the case. The products maintain a superior quality. The personal attention that Curtis and Gage demonstrate is 5 star. It seems that customer satisfaction and success are more important than profits. I appreciate their constancy and personal attention. 

    JLC 

Jerry and Janette Clemans
Wichita Ks United States
Date: 2020-08-29

Pump Saver

I recently purchased the Pump Saver for my set-up and I found it to be very well constructed and appeared to be top notch. Sometimes it is the little things that give you the sense of company pride. In this case, it was the raised, painted logo on the side of the Pump Saver...it just added a little more class to a relatively simple piece of equipment...very well done!

Larry Steinmetz
United States
Date: 2020-08-27

Great stabilizing solution

This is a great solution for stabilizing REALLY punky wood.  I have used it for driftwood, old (almost rotten) wood, and highly spalted wood.  It has also been great in stabilizing wood prior to pouring in an epoxy hybrid mold.  Great customer service. 

J H
San Diego
Date: 2020-08-27

Cactus Juice

This is my first round trying out Cactus Juice.  So far the info from TurnTes has been spot on, the customer service has been perfect and beyond that, I love supporting a small family owned business.  Especially in these times where it seems like our own government is doing it's best to kill small business and us middle class.  But with companies like this, that's not going to happen, ever.  ;) 

Shane Bradle
United States
Date: 2020-08-26

Cactus Juice is a Great Product!

Turn Tex has been a great supplier of Cactus Juice Stabilizing Resin. I use cactus juice for stabilizing wood and deer antler that I use to make custom rings. Without this wonderful product my rings would not have the durability to last as a ring. I really appreciate the customer service Turn Tex provides. Order through Turn Tex and you will not be unsatisfied!

Nathan Bowman
United States
Date: 2020-08-26

#1 customer service

If you want outstanding customer service this is the go to place. Great service, amazing products!
Ron
United States
Date: 2020-08-26

Great customer support

I had an issue with a new, full gallon of cactus juice. I came into my shop one morning and it had siezed up and leaked onto the floor. 

I wrote to Turntex and had a quick answer to find out what had happened. Of course I did not blame them and I don't know what made that happen but they were kind enough to sort out a solution that would suit the both of us. 

I am very happy to confidently recommend them to anyone as even if there is an issue, which was a first for me, they're there to help out.

Couteaux CLK
Canada
Date: 2020-08-25

Fast shipping, great service

Every order shipped within 24 hours and product received within four or five days. Great product and can't imagine using anything else. Very satisfied with all the results.

Rick Nelson
United States
Date: 2020-08-24

Great Quick Service

I can always depend on Turn Tex to get my order out quickly and Cactus Juice is a great stabilizer for my splalted bowls that have went a little on the punky side    .Thanks Wayne from Indiana

Wayne Byerley
United States
Date: 2020-08-24

Great! A+++

Super quick shipping! Great product for the best prices!

Carrie Steffan
Buffalo, NY
Date: 2020-08-22

Quick turn around

Always quality product. Delivery was very fast despite some other delays experienced during COVID-19 times.  

Mike
Arkansas
Date: 2020-08-21

Thank you!

Ordered a vacuum chamber and some Cactus Juice and I couldn't be happier. It came quicker than expected and works exactly as it should. The whole process was simple and straightforward. The provided instructions are clear and easy to follow/understand. Thanks, Curtis. I'll be back soon I'm sure.

Jon Farrer
Fort Worth, TX
Date: 2020-08-20

Fast delivery, great products

I was wanting some more mica powders to add to the variety of colors but my usual places just didn't have any in stock. They had plenty here and I was able to get them at a great price and fast delivery. Highly recommend.

Jason
Kentucky
Date: 2020-08-17

for those who care

When I was introduced o Turn Tex and Curtis Seebeck from the Facebook turning family, I thought this company and it's owner has some crazy hours. Thanks to those crazy hours, Curtis spent time answering my questions. Now I am set-up to stabilize my own blanks. I highly recommend Turn Tex for your stabilizing needs.

Jeff Goldberg dba Just by Jeffrey
Tucson, Arizona
Date: 2020-08-17

for those who care

When I was introduced o Turn Tex and Curtis Seebeck from the Facebook turning family, I thought this company and it's owner has some crazy hours. Thanks to those crazy hours, Curtis spent time answering my questions. Now I am set-up to stabilize my own blanks. I highly recommend Turn Tex for your stabilizing needs.

Jeff Goldberg dba Just by Jeffrey
Tucson, Arizona
Date: 2020-08-17

Great Products and World Class Customer Service

I have placed a couple orders with Turn Tex. Their products( Cactus Juice, dyes, and vacuum chambers) are of the best quality.  What really makes this company though is the customer service I have received. They are always willing to answer questions and give support.   I have seen several others comment on how far Curtis and his team goes even if they have done nothing wrong

please but with the peace of mind knowing you will receive great products and service 

Larry Justice
Mcdonough, GA
Date: 2020-08-16

Dyes

Received articles in Good shape and in good time. 

Glen Kenney
Saskatoon
Date: 2020-08-15

Great company

What a great company to deal with. I personally would not think of trusting anyone else. 

Earl Bartell
Bellevue, Wa.
Date: 2020-08-14

Fantastic!

Fantastic product and the best customer service of any company I've ever dealt with. 

Josh Powell
Vanderbilt, Michigan
Date: 2020-08-14

Cactus Juice-Feedback

Turntex has made ordering and payment exceptionally easy. Delivery is quick and product info and support is good. Would like to see tutorials on working with larger pieces much like used is bow building. 

Mike Costello
United States
Date: 2020-08-14

Very Satisfied

Shipped real fast and the product was just what I needed!

Kenneth Danner
US
Date: 2020-08-13

Great product, fast delivery

I ordered a gallon of cactus juice and a couple dyes this order. It was delivered extremely quick and worked great as usual.

Alex Vance
Lansing, MI
Date: 2020-08-13

Super shipping

Once again, super service and great shipping. such a pleasure dealing with TurnTex. If you have any questions or issues, Curtis is right there to help and you are dealing with an expert on the resins, stabilizing and information about both. American company all the way!!

 

Craig Alderman
US
Date: 2020-08-13

Fast Service

I placed a order on a Monday and by Thursday I had my order. Very fast service. Thank you for a great product and fast service. 

Johnny Ritchardson
Claude , Texas
Date: 2020-08-13

Amazing service, prompt, courteous, helpful

Hands down the absolute best company to work with! Curtis is extremely helpful and willing to share info on the best way to use his products! Extremely helpful and courteous. Shipping is quick, products are perfect, I won't shop anywhere else!

Troy Swanson
California
Date: 2020-08-13

As always, top quality

This is not the first time I have ordered stabilizing products, and, as always, they did not disappoint. I had received a burl from a pear tree all the way from Greece. Needless to say, this is some rare wood for a guy from WI to get. I stabilized the wood due to some punky parts, and it turned out great. 

Greg
Baraboo, WI
Date: 2020-08-13

Customer service

Had some questions on the use of Cactus Juice. All my questions were answered quickly, and I placed an order. Shipped the same day! Thank you.

Bill Schriver
Michigan
Date: 2020-08-10

cactus juice questions

How ironic you just sent me this email. I just finished hitting the send button on a few questions I had regarding the cactus juice that i sent through your web page. I have used your product in the past and was very satisfied. It may be user error this time, but I am having a difficult time with the curing process. I recently purchased 1/2 gallon of the cactus juice. The activator bottle was less than half full. Is that normal? Once I mixed it , went through the vacumn process, and the cureing process, it did not crystalize as it did in my previous project? Any hints or advice would be appreciated. Thanks

Jim D

jim dancy
california
Date: 2020-08-08

out of stock items

TurnTex's email option for out of stock items is great.  It really works and is convenient.

I've purchased two items now that were originally out of stock when I went to order them online.

I received the email as soon as the items were back in stock and it's great that TurnTex holds the inventory

for you for a period of time.  I've attempted to purchase out of stock items from other companies that said they would email me when the item was back in stock,

only to have the item become unavailable in the few seconds it took me to enter my credit card information. TurnTex is the ONLY company that's held my item.

Thank you TurnTex.

IMY00per
Dah U.P.!
Date: 2020-08-08

great product, shipped quick

Ordered two gallons of Cactus Juice and some dyes. I received it within three days. Packaged well, no leaks. There really is no comparison to Cactus Juice when it comes to home stabilizing wood, antler, mammoth ivory, etc. Thanks!

Donald Halter
Houston
Date: 2020-08-08

Outstanding product

Easy to use. Great product. Does exactly what it says and creates amazing results. Great customer service as well. Wouldn’t buy from anyone else. Thanks you for the amazing product. 

Andrew Mirlo
United States
Date: 2020-08-07

Thank you

Hi Team,

Quick thank you for your prompt service, the way the box was packed prevented any damage, even after travelling half way round the world. Your product is second to none, you have a customer for life

 

Peter Panatos
Australia
Date: 2020-08-07

Great customer service!

I had called customer service to try to figure out how I managed to activate my cactus juice while stabilizing. The person I spoke with spent quite a lot of time trying to help me and explaining the process to me. In the end, he sent me a replacement gallon of cactus juice and a couple dyes at no charge. This is a great company that cares about their customers. 

Debra Johnson
Mazon, IL
Date: 2020-08-06

They look better in person.

They sure look better in person, then they look on you tube. I would recommend the

Alumilite Glow-In-The Dark Powder and Alumilite Pearlsecent Powder.

George Smith
Fayetteville, North Carolina
Date: 2020-08-06