Small businesses usually start from a passion for doing something you enjoy, marketing a level of expertise or talent which you'd developed, or both. It's hard work, crappy hours, poor pay, and can be somewhat thankless when you're a small new guy. IF it pays off the rewards generally come much later.
Anyway, I received an email from Curtis Seebeck asking for feedback on an order (my first) I had placed several weeks ago. When I visited the turntex.com website there was a dialogue box which popped up informing me that order processing would be delayed while the staff was away. I wasn't in a mad rush and was thrilled that someone had taken the time to post the message for potential customers. I placed my order fully prepared to wait a bit longer.
Not only was my order processed right away, but it arrived quickly and in a neat and secure package as well.
My point is that I try to support local business where I can, but I'll settle for a small business anywhere if I'm confident they can deliver a good quality product at a reasonable price. I did my research and TurnTex met my standard. I'm happy with my experience and I'll be a repeat customer so long as my own business allows. I know the value of positive feedback and I hope sharing my experience helps others choose TurnTex; this is how small business survives and thrives. I strongly recommend sharing the love if and when you can to help keep a great organization going.