Customer Comments

First time ordering

I was very impressed with the expediency of the order.  The packaging was great and shipping was immediate.  Will not hesitate to order from TurnTex again.

Steve
La Crosse, WI
Date: 2018-08-23

FANTASTIC

Fantastic communications, whether you’ve purchased a product or  not. Curtis is always quick to answer your question or concerns with the utmost professionalism. In today’s world, you couldn’t ask for better customer service. Turntex has a customer for life with me. Thanks

P. Evans,  Maine

P. Evans
Maine
Date: 2018-08-23

great company

I got all I expected, easy and fast  Thoroughly appreciate good businesses like this.  the website is full of good useful instructional info that must have taken a bunch of time to create, just for us to learn from.  thank you!

Brian Jansen
AZ
Date: 2018-08-23

New stabilizing chamber

I had the opportunity to use the stabilizing chamber from TurnTex.  Before I bought it, I had the

opportunity to use another style chamber so I had something to compare it with.  I'm glad I chose 

the one from TurnTex.  As far as I'm concerned it is the top of the line.  The workmanship speaks of quality

and attention to detail.  It is a chamber that will give you many years of service.  You can't go wrong if you

buy from TurnTex

Phil Warnement
USA
Date: 2018-08-23

Excellent service

I purchased some Cactus Juice and Alumilite from Curtis. The order was processed quickly and I received my products  within a few days. Being new to wood stabilizing I  needed some advise on purchasing a vacuum pump so I reached out to Curtis. He sent me a link to an in depth article that he wrote on vacuum pumps that answered all my questions and provided me with some valuable tips. I explored his web site and found many other relevant articles and info that will be helpful.                                                                          Thanks Curtis

Jim
Sacramento, CA
Date: 2018-08-21

Great, does exactly what it’s supposed to

Works great and it makes the wood very strong and makes it last.

Ian
New Hampsire
Date: 2018-08-20

Alumilite order

TurnTex Woodworks offers excellent products at reasonable prices: casting resin, vacuum chambers and equipment for wood stabilizing and of course, Cactus Juice stabilizing resin. Excellent product knowledge and customer service complimented with  lightening FAST shipping. Thanks Curtis and Gaige. They are great guys also.

Don Ward

Don Ward
Wichita Falls, Texas
Date: 2018-08-20

Awesome Service

Superb service from Curtis and the staff at Turn Texas as always

Raymond Lee Casto
Augusta, GA
Date: 2018-08-20

As usual....

I place and order, I get confirmations for "order received" within minutes if not instantly,  "order shipped" not very long after, and a couple days later for  "order delivered"

As usual... Right...and right on time. Everytime!

Thanks Curtis and crew.

Charles Deshler
Michigan
Date: 2018-08-20

Amazing!!!!

First time ordering from turntex and all I can say is Curtis is the best.  Ordered enough stuff to start out and it arrived quickly.  Had some questions and messaged Curtis and he answered promptly.  Gotta say best customer service I have ever had.  Thank you Curtis and Turntex.  Will definitely be ordering again soon.  

Bill
Charlotte,NC
Date: 2018-08-20

Great product and delivery time

The delivery time was great.  I got all the dyes and the stabilizer that I needed for my project in a couple of days.  

Rich Bolduc
FL
Date: 2018-08-19

Top quality products and excellent service

My order shipped out the same day, and they even read and responded to the comments I made on the order. Always good results with Cactus Juice and the dyes they sell for it. I wouldn't be able to do anything at all without the extensive help/faq section on the TurnTex website! And when all else fails, there is a fast reply either by online chat or email. A great company to do business with!

Cindy Drozda
Colorado
Date: 2018-08-19

Great Service

Excellent and speedy customer service

Ellen Aulson
MD
Date: 2018-08-17

Turquoise Stabilization

After Stabilizing 100 Pounds of Turquoise or so, I can say with great pleasure that this stuff WORKS.   Not often that I will endorse a Product, but this is an exception, I would recommend this to anyone looking to use it with Stabilizing Turquoise or any other Lapidary Application.

Rock Hound
Port Angeles, Washington
Date: 2018-08-17

Cactus Juice

I used Cactus Juice last year (2017) and was very satisfied with the results.  It was easy to use and it stabilized my antler horns that I used for knife handles, and the hardness was very satisfactory.  I had no fears about the finished product and knew that my finished knife handles were very much superior to what I had previously produced.

 

I ordered Cactus Juice again this year and expect to receive the same high quality results.

 

 

 

Elmer D. Church
Great Falls, Montana
Date: 2018-08-16

more juice

As always, timely service.  Good customer support.  And I got a sticker!

Dwight English

 

Dwight English
Alaska
Date: 2018-08-16

Quick Response

I was amazed, I had barely placed the order and the acknowledgement and tracking numbers were in my email inbox.  IO received the juice in a timely manner, but have not had time to use it yet.  I expect it to work fine!  Thanks for the speedy service!

Tom Bryan
Cincinnati, OH
Date: 2018-08-15

Customer Service

In May I order some merchandise. My credit card was posted 25 May 18. I am still waiting on merchandise ordered and waiting on some type of communication as to when I can expect my merchandise.It is hard to contact Curtis, hard to get a return phone call when I can expect my merchandise. I hope we can do buisness in the future but will have to consider these factors in the near future. I understand being a small business. I too own a small business but cant get my products out waiting several months to recieve equipment. I get behind and loose money everyday without the equipment I ordered.

Danny Presley of Presley Customs
Brewton, Alabama
Date: 2018-08-14

Received my chamber.

Looks to be well made and I’m sure it will serve me well.

Robert koller
White mills pa
Date: 2018-08-13

#1

Torn Tex is tops in service, (shipping, product availability, information, reliability, the whole kit and the kaboodle too!  I've been dealing with Curtis for over 3 years and have never had ANY problems of any kind. Also, I have called him a "few"xx's times and he always ha san answer or tries to get one asap. More companies need to take notice of how to run a business the PROPER way. Keep up the fantastic work Turn Tex!! 

Dave "Tiredasz" Zerby
Rockmart, Ga.
Date: 2018-08-13

Cactus juice

I'm a woodworker and been doing what I'm doing for 10 years. Just got into stabilizing wood and y'all helped me out big time. The cuctus juice works amazingly and your reapose time was wonderful. Always like doing bussiness with other small businesses. Will be ordering more soon!

Kyle Huber
Ohio
Date: 2018-08-12

Perfection

Curtis, once again helped me out with a plethora of information, as well as help with my order. He sure does run a great company, with a great product, and is always there to answer any questions I had. No matter what time it was or even on vacation, he always helped. That's what sets him apart and makes turntex amazing. He's also always an absolute pleasure to deal with. Thank you so much Curtis! 

Ryan Stiemert
IL
Date: 2018-08-10

very pleased

Just wanted to say how pleased I was recently when I dealt with the folks at Turntex. I had a self-induced problem with the vacuum/stabilizing system and Turntex straightened it out. For all you wood stabilizers out there, do not attempt to stabilize wood on very hot days!

Bill Konowitz
Elkton, MD
Date: 2018-08-07

Fantastic product

What a great product and to top

that off the service is fantastic. The Attention to detail with the directions and all of the customer support is great

Billy Helton
Oklahoma
Date: 2018-08-06

Great products and services!

I have done business with turntex on multiple occasions and the products and services have all been excellent.  I will continue to do business with Turntex in the future.

Dan
New Jersey
Date: 2018-08-06

Thank you

I was surprised at the quick turnaround on our order. The service was very good. We will be ordering more in the future from you. Hope to see you at SWAT in Waco

Terry Davis
Crosby, Texas
Date: 2018-08-05

Perfect transaction

just another order of quality product, filled almost immediately at a good value price. you can order in complete confidence.  Thanks for the great service. 

Tom
Florida
Date: 2018-08-05

Intl Customer

Shipping took 6 days to New Zealand and was well packaged.

Cost of shipping almost doubles the price of the product.

Would be good to find a cheaper shipping option and it wouldn't matter if it took longer to arrive. 

My comment:  I would love to find a cheaper shipping option myself.  If you know of any, please let me know.  I offer the cheapest shipping options that I know of after doing lots of research.  Even slower methods are not much cheaper and do not provide any tracking information which is a must.

Bob Gibson
New Zealand
Date: 2018-08-04

Good deal

I haven't had a chance to use it yet but the price was good the sizes right and 2 day shipping to get it across the nation was great thanks
John Cunningham
So Dak
Date: 2018-07-30

Outstanding customer service

I had ordered a gallon of cactus juice off amazon (they were not a registered supplier) and did not receive the activator with the order. I reached out to Curtis and got his advice on how to resolve the situation. Curtis was extremely helpful and cared about my situation. Apon ordering through the TurnTex website, I recived my cactus juice, activator, and an additional bottle of activator for my unusable amazon order. Expecting to pay, I was greatly impressed to see the packing slip with the additional bottle, next to it was a note "No charge my friend". You can't match the kind of customer service you will recieve from Curtis and his team.

-Tony

Tony Vivone
Citrus Heights,CA
Date: 2018-07-30

Alumalite Purchase

Product was very well packaged, excellent communication and timely shipping. Will order again.

John Streu
Oregon
Date: 2018-07-29

My source for product....

Buying from Curtis has become my only source for stabilization and resin casting products.  Fast shipping for in stock product! 

Don't mind the wait for other hand crafted components due to the quality.

Excellent customer service....

Thanks, Curtis!

 

a.mc.

Andy McCrory
Mississippi
Date: 2018-07-27

Color, color, color ...

My recent order for juice dye was delivered promptly as hoped. With about 500 pounds of spalted maple burl to work with, I'm looking forward to turning a variety of unusual items. Violet has already provided me an evening shadows over a mountain range. Looking forward to storms created with teal green. Thanks to Turnex for providing the varieties to work with.   

Ken W.
Portland, OR
Date: 2018-07-27

cactus juice

Turntex is the best when it comes to stabilizing. The products are great and Curtis is always willing to help figuring out the process and issues that come up. I have been suing Cactus juice for about 3 years now and love it.

Michael Colella
Maryland
Date: 2018-07-27

Great service!

Fast shipping, great product, great service!

Lee
San Antonio, TX
Date: 2018-07-26

Hello from upstate NY, finger lakes region

I've ordered the half gallon twice and the shipping is amazing, 2 days, both times.

The product works well, just wished it wasn't so pricey, but you usually get what you pay for and I've tried lesser costing products and had lesser results.

I recommend TurnTex always

Henry
It ain't Texas :)
Date: 2018-07-21

Excellent Service

Normally it take some time to ship to Norway, but the order (Cactus Juice ) appeared at my doorstep in less than a week! Must have been expedited just minutes after the order was received. 

 

John
Norway
Date: 2018-07-21

what a company!

What  will Curtis not do for you!!!!   i made a big mistake and ruined by chamber...Not only did he tell me what i did wrong, he provided be with a replacement chamber at a great price!  PLUS he upgraded my connecting hose at no charge!  tell me of another company that will do that for their customers!   Curtis, you are the best!!!!

Mike Elmore
Oklahoma
Date: 2018-07-20

Chamber

Recieved my chamber this week. Thanks again Curtis for helping me out and for all you do. Your customer service is second to none.

Darin Bradford
Washington
Date: 2018-07-20

Awesome as usual

Thanks for a flawless purchase process!

Steve
Massachusetts
Date: 2018-07-19

Hello

Have not used the product yet. But, the purchase experience and shipping time was excellent. Thanks, Willy. 

Willy
Alaska
Date: 2018-07-18

Great product and service-!

I bought one gallon of Cactus Juice, did first run with it, my antler turned out great! Opens lots of new opportunities for my sales! 

Jon Moore
NE
Date: 2018-07-18

Excellent quality

I received my vacuum chamber exactly as scheduled. It is excellent workmanship and quality hardware. I could not be happier!

I was a bit worried about the long lead time and automated order system but everything went without a hitch. Lead times were communicated well and estimated perfectly. 

I am very happy with my purchase and would highly recommend this company and product for anyone serious about quality and American craftsmanship. 

Bobby
New Mexico
Date: 2018-07-18

Quality stuff

I'm happy that turntex was able to supply me with the parts I needed for a stabilization chamber. Everything looks nice. 

James Lahti
WI
Date: 2018-07-16

Awesome product!

I have been stabilizing wood for about 5 years now and Cactus Juice is the very best. I got a chamber made by Curtis and couldn't be happier with the build quality and performance. Thanks so much for all your hard work! 

Stephen
Atlanta, GA
Date: 2018-07-16

Outstanding

Turntex provides wonderful products and service. 

Bucky Hendricks
South Carolina
Date: 2018-07-16

Will do business again

Great communication. Fast shipping. Easy transaction.

David Dockery
Dallas TX
Date: 2018-07-16

Great product

Cactus Juice works great. Have used it with Cholla, manzanita burl, cat law burl and banksia pods. All came out great!

jack Blum
Camp Verde, AZ
Date: 2018-07-16

Excellent product and support

The products are easy to use and well supported by a great website and by the owner of the company. He even took a call from me and explained in greater depth how to use the resin and cactus juice.

Barry Lasko
Idaho
Date: 2018-07-15

Always great service

Great company! Always have wonderful service and product arrives in a timely manner every time. Definitely recommend.

Thomas
Arkansas
Date: 2018-07-14