I had an issue that was my own fault with the cactus juice, which I bought from another supplier. They were unable to help me. I contacted TurnTex, explained the situation, and they solved my problem without hesitatio, even though they had no obligation to. Their customer service is the absolute best I have ever encountered. I am just getting into turning stabilized woodd, and was a little apprehensive because of the limited number of resources to really commit to it, but after dealing with TurnTex I have no reason to hesitate. I highly recommend using them for all your supplies. By the way stanilized wood is so nice to work with, and the results can be pretty spectacular.