I stand behind all product sold by TurnTex, LLC and want you to be thrilled with your purchase. If you bought something and changed your mind or circumstances changed for any reason and would like to return it for a full refund, no problem! I do not set deadlines on returns. Basically, if I still sell it and it is in new condition, I will accept it back for a refund of the cost you paid less the shipping.
I also fully stand behind the products I manufacture with the best warranty in the industry! All JuiceProof Vacuum Chambers are covered by a complete lifetime, fully transferable, retroactive warranty. Basically, if you have one of my round chambers and anything is wrong with it, even if you were not the original purchaser, I will take care of you! This includes wear items such as o-ring, valves, etc! For the remainder of the items I manufacture, they are covered by a 1 year warranty. However, if you need service on an item with a 1 year warranty after the warranty period has expired, I will repair it for just my cost of materials to (no profit or overhead) plus return shipping!
Please complete the form below for returns, warranty, or service. This will help me keep track of what is being shipped back to me for the quickest turnaround time. If you are requesting a return, as soon as we receive the item(s) and verify they are in good condition, I will issue a refund to your method of payment right away. For warranty or repairs, your item will receive top priority when it is received and will be shipped back to you as quickly as possible. If it is a service request, I will e-mail you a link to an order I create with the cost of the repair plus return shipping. Once you make payment for the service, your item will be repaired and shipped back as quick as possible.
Please pack all items to be sent back carefully and ship to the address below. Once you complete this form, you will automatically be e-mailed a copy for your records and a copy will be sent to me.
531 Hunter Ridge
San Marcos, TX 78666