Customer Comments

i recently ordered some resin from Curtis and company they made the whole process easy. Got the package in 2 days.  I could tell the package had been dropped by the Postal Servic, once opened both caps on the resin were broken but no leaks. I sent a note to Gaige and in two days New caps. I am very pleased with everything they do. 

This is my first order that I have received from Curtis O. Seebeck.  I ordered the JB Eliminator Vacuum Pump which arrived with in a week after ordering it.  I do have another order in for the chamber to be built along with some other things.  I am very pleased with the fast service that Curtis and his staff provide, and I look forward to dealing with them in purchasing more Cactus Juice Stabilizing Resin and some Dyes.

 

A very happy customer,

Steve Dickman 

Hello Curtis and the team,

The Cactus Juice Stabilizing Solution that I ordered just 2 weeks ago has arrived and been delivered to my doorstep without any glitches. Fantastic service and I am really excited to start stabilizing some wood for my knife scales. 

I will be using your business again for my next order and would recommend you to anyone that requires a fast and efficient service. 

Regards

 

Dave Younghusband

I have been using Cactus Juice for a little over a year. I am not what would be called a large volume user as most of the wood I use is cut up to use for pens and pencils. I usually cut the material pretty close to the usable size to conserve the resin and to get better penetration I usually pull a vacuum on it for five or six hours then put into a pressure pot usually over night, then into the oven. I really haven't had any failures so far. I finish my pens with CA with good success. It takes a little while to get the process under control but the results are good. 

Rich

I started purchasing Cactus Juice to stabilize spalted wood to make jigsaw puzzles. The most difficult part was to create a box (internal dimensions: 6" x 14" x 9") to hold a vacuum. Following the directions provided with the Cactus Juice is very easy and has lots of room for error. I was concerned that the stabilized blanks would be solid chunks of epoxy which would be difficult for me to cut using a scroll saw. This was not the case. So far I'm getting wood that appears to have the hardness of a soft Eastern Maple, but cuts smoothly and without grain orientation.

My orders from turntex always get here quickly and you just can't beat the customer service!

TurnTex is the master of customer service. 

Anyone wanting to do online business needs 

to compare themselves to the master of customer

service....TurnTex.

 

I'm enjoying my wood working hobby and was so glad to find Turntex. The service is prompt and I like getting my resin in the 8lb kit. its the perfect size for me. Thanks Turntex!

I must say I love your cactus juice stabilizing resin,I  I have had nothing but success with it, I’ve tried some of them wood hardeners from the Home Depot and it just is not the same.  I am definitely a return customer . Also I was wondering do you have any tips and tricks area on your website.

Was needing a new vacuum pump and Curtis at TurnTex Woodworks offered fully warrantied refurbished pumps at great price with a healthy savings. The pump arrived and looked new. Curtis even included a qt of vacuum pump oil. Thanks Curtis for making these pumps available.

Our order was filled extremely quickly, shipped faster than expected, and arrived exactly as described...and even sooner than needed! You gotta love that!! Thank you, you are a great example to every small biz out there. Cheers. 

The order was delivered promptly and packed to ensure there was no damage.  I've not had a chance to use the resin yet, but will report my experience when I have.

 

I ordered Alumilite slow from Turntex. It was shipped promptly and arrived on time. I'm loving this product as it gives you a little more time to work before hardening. 

Thanks again Curtis!

Sean Garcia 

Thanks,  I've been happy with the results with cactus juice and will keep using.  A minor comment regarding my latest order.  After I submitted I sent two emails, one to "Sales@turntex.com" and another to "info@turntex.com"  asking if I could update the order to include dye.  Never got a response.  I got my order, just like I submitted, so no complaints, but you lost the opportunity to sell another item. Not a big deal, not going to make or break either of us, but you may want to monitor emails closer.

Best regards,

Mike 

 

My Comment:  Thank you for the feedback and sorry I missed you.  There is note on the order confirmation e-mail that is sent the moment the order is received that includes the following: "If you see anything below that is incorrect, please contact Gaige Musick, my shipping manager immediately.  He is super fast on shipping orders so a call would be best.  He can be reached at 512-618-3126 or by e-mail at shipping at turntex.com."  Gaige is my shipping manager and handles all shipping so he would have been able to take care of that for you. Again, my apologies.

Turn Tex is a great company to do business with.  The products are top quality and the service is second to none.  I could not be happier to support a small business.

I have been stabilizing for about 2 yrs and in that short amount of time I must say that Curtis and his team have been nothing short of AMAZING. The knowledge that they pass on to everyone is unprecedented. Thank you very much. 

I'm very pleased with all my orders. they have all showed up in a timely manner.

See you at S.W.A.T.

 

 

I am new to knife making so I can use all of the help that I can get. This is my second order and is prompted by the results of the first order. Just follow the directions and you wont be disappointed.

I’ve been stabilizing wood for some years now and although I don’t do as much as I did in the past, I still find Cactus Juice to be a better product than other stabilizing resins on the market.  The added plus is great coustomer service and better pricing.

Always fast to pack up the order, never had an issue. Curtis has always been quick about answering any questions, great company great products, can't say enough good things.

Love this company, love the guys running it, customer service is outstanding, can’t say enough good things about Turntex!

I have purchased about 10 gallons of Cactus Juice now and I have stabilized hundreds of pieces of punky, spalted, and soft woods and haven't found a better product out there.  Will continue to use Cactus Juice in the future.  The help pages on the website are great and if you stick to those suggestions the product will work every time.  

Fantastic service as always and speedy shipping even internationally.

A very knowledgable response to messages too.

Will be back for sure.

This is the  second time I’ve ordered cactus juice and I’m not disappointed in my decision!  The product is so good, a local knife maker has asked me to stabilize more wood for him and I’m even getting a ”free” knife out of the deal. It is so simple to use and makes even the punkiest wood workable and strong. 

I've been a customer for a couple years now. Customer service is first rate and orders ship very quickly. Curtis always takes the time to answer any questions and gives expert advice whether through e-mail or his Facebook customer page.  I mention this stuff first because it is often more important the product itself. With that said, you will not find a better stabilizing product than Cactus Juice and the wide selections of dyes.

Ordered 11AM. Shipped 1PM. Delivered next day (Austin to Dallas).

Great Job.

I recently placed an order for a product made on special order, this is a great product made with high quality materials, great services and fast delivery, I really apprciate doing business with Turntex

As always, Turntex provides quick delivery of the perfect product. Nothing works better for the job than Cactus Juice. Don't bother with anything else.

My first order of Cactus Juice and some coloring - easy to order, quick shipping, items very well packed, and a nice follow-up after the order was recieved!  Top notch service from my perspective and I will be shopping here again!

Thank you!

The products at TurnTex are amazing. The quality and consistency is always on point, another thing that brings me back time and time again is the support and information. 

Awesome product and was packed well so it arrived safely 

As far as im concerned TurnTex is the only place to buy your Alumilite products, his shipping is fast and cheaper than anyone else, and his service and Help are second to None, Thank you Curtis, keep being you Sir!

Thi resin works amazingly well! Even had temperatures in the negatives and it worked flawlessly. Shipping was fast and the package undamaged. Couldn't be happier. Well unless it was a bit less money... BUT WELL WORTH THE INVESTMENT!  

Picked up some dyes for casting resins and some for coloring cactus juice for stabilizing. Fast shipping - packed well - no leaks - nothing frozen - everything as ordered. Thanks Curtis.  

Very good place to deal with and order from. Shipping was very fast. Really like and appreciate the personal attention and communication that turn Tex provides. 

great product, fast service, great company.

Curtis Seebeck and staff are very knowledgeable with all their products and matters concerning stabilizing and resin casting.  They ALWAYS go out of their way to answer questions and resolve problems.

Turn Tex has great Customer Service, I made my order late in the evening and got shipping information the next day.  My products arrived safe and sound and were as advertised.

When ever I have question they get answered quickly and courteously.

I enjoy doing business with them.

Thanks great service  as always. 

Im always 100% happy with everything i get from you guys . Curtis is a pleasure to talk to whether its for help or just to have a conversation. Ive seen Curtis time and time again bend over backwards and way beyond ANY services other buisness would do whether big or small. Ill always be happy with Turntex. 

Great producs,  great customer service and support! 

In my opinion, there’s ONE place to get home stabilizing products and that’s from TurnTex. Why not go to the man who invented DIY stabilizing himself? He backs all of his products and has unparalleled customer service. Thank you Turntex!

I've just run my second batch of knife handle scales using the over tamer to both dry out the raw wood blanks and then cure the blanks after they are processed (vac and soak).  The oven tamer holds within 0.5 degrees to the target temperature all all times even in my Amazon cheapo toaster over.  You can now cure blanks at a more precise temperature and get less bleed out making your life much easier when you are unwrapping the foil after curing.  I highly recommend the oven tamer, its very nice construction and has a very professional look.  I think my toaster over without the tamer was running in a 20-25 degree swing high to low from the target based on my measurements.

Prompt, professional, courteous. Excellent products. I appreciate the info provided in a friendly, welcoming tone including the info provided on their website. I look forward to doing business with them.

Only the best products, better prices than Amazon, and direct access to how today and personal advise. I can't imagine wanting anything else from a company. Thanks Curtis!

product arrived as advertised. I’m excited to start my project. 

Will definitely continue to buy Cactus Juice and Alumilite from Turntex.  Really appreciate the quick and thorough technical support I received when I was having issues with bubbles in the Alumilite.   You don't get that from Amazon!

Just received my first order of Cactus Juice from TurnTex, it arrived as expected, and I was pleased at the ease of tracking my order thru a link to the shipper, it notified me of progress, and arrival of my order, can't wait to get busy infusing some wood for upcoming projects!

I have also been watching your tutorial videos. Which have made me very confident in my ability to produce great results with your products.

C.J.

 

Curtis and the whole TurnTex team are outstanding when it comes to service.  They go above and beyond what any company would do for their customers.  I know that if it is not good enough for Curtis to use himself,  it is not good enough for his customers .  You can but with confidence at TurnTex knowing that you are covered not just in the products you buy, but also how you can use them to your advantage.  

I can count on quality product, and great service on every purchase! Thank you!