Customer Comments

Excellent service

Turntex fulfilled my order and shipped immediately. I've only heard good things about Curtis from personal friends and he exceeded expectations. 

John Dunn
Colorado
Date: 2019-03-27

Very Satisfied

Hi Curtis,

I just wanted to tell you how pleased I am with your stabilizer and dyes I have purchased from you. Thank you very much, I really appreciate same day shipping and the easy way I can order anything I want. I make custom knives and I'm a professional locksmith so my time is valuable and everything that can be done quickly and efficiently makes me a happier fella. Shipping is very fast and I happy about that also. Thanks again Curtis, I'll be back. Count on it. Best Regards, Kevin

Kevin Weisbrod
Mtn. View, MO
Date: 2019-03-27

Excellent Product

I am a hobbiest woodturner and a newbie to stabilizing wood. Curtis’s website with all the on-target technical support articles has proved to be very valuable. He answered several questions before I even ordered from him. Excellent pre-sales support.

The chamber itself is very well made. It is obvious he cares about delivering a quality product. The chamber and pump saver were well packed and delivered on time. It achieved full vacuum immediately with no leaks or other issues. I followed his easy to understand instructions to stabilize my first 16 blanks in four batches. All turned out extremely well. Stabalized spalted maple is a treat to turn. It cuts very nicely because all the wood fibers are better supported.

 I had a small issue with the vacuum gauge which Curtis addressed the day I reported it. Excellent post-sales support.

All in all a very positive experience.

Robin Dooling
Mount Vernon WA
Date: 2019-03-25

Only buy the best!!

I ordered the 6x16'' complete chamber and a couple gallons of Cactus Juice, I have read everything on TurnTex.com and watched Youtube videos from NV Woodwerks. I have finally been able to do several runs of stabilizing and dying. Like Curtis O. Seebeck explains, soaking IS one of the most important keys to getting good results, I love this system and will be buying a second one soon. This is the best on the market in my opinion. Thanks for a great product.

Rob Innis
Reno, NV
Date: 2019-03-24

Your expertise

As always your products arrived swiftly in perfect condition. But I would like to take a second to thank you for taking the time out of your busy day to share your knowledge and expertise on the phone. It really means a lot to me. 

Thanks again  

John Ryan

John Ryan
Troy ny
Date: 2019-03-24

Great service

Great products, fast shipping, great communication, great service. Top notch. I will return in the future for many of your products. Thank you. 

Mike shively
Kettering, ohio
Date: 2019-03-24

Quality products fast shipping!

Fast shipping and delivery,  quality products. Will definitely order from again.

Jeramy McCuistion
United States
Date: 2019-03-24

Awesome as always

My product got here in two days and it's super great as always.
Tyler
Illinois
Date: 2019-03-23

Great product

The Cactus juice very easy to use. Clean up is awesome (soap & water)  

Brian
Topeka KS
Date: 2019-03-21

Great product and service

I made a vacuum stabilizing chamber from a large Mason jar and used vacuum pump.  Worked well for a few years.  Decided to upgrade with new pump and chamber fro Turn Tex.  This is a well built device and worth the wait.  Thank you for the good products and service.

Daniel Moye
United States
Date: 2019-03-18

Arrived just fine in the Caribbean!

I was worried they might consider it Hazmat and charge additional fees.  But there were no problems at all shipping internationally.  I will definitely be ordering more!

The customer service provided by Curtis and his company is unparalleled!

 

Shane Graybeal
Trinidad, West Indies
Date: 2019-03-18

Found a new supplier

Just starting up in the world of stabilizing and casting. Two thumbs up to the shipping service and availability of products. Haven't used their support yet but I'm sure its great. Thanks for the great service

John Flynn
Matteson Il
Date: 2019-03-18

Great Products

i use turntex for one reason......quality. Thanks again for the fast shipping. 

Rob
La Porte
Date: 2019-03-18

Pump saver

Since I have my pump saver I can finally use my stabilization chamber. I set it up and ran my first batch. When I finished I noticed that the vacuum gauge was full of resin. Is that normal? Or will I need to replace the gauge? In any case all the pieces are well made and the instruction manual walks you through th process. Thanks Larry Morgan
Larry morgan
New jersey
Date: 2019-03-17

Top notch customer service

I placed an order from Curtis to get a new vacuum when mine went out.  Right after I placed the order, I had an order placed with me for something I didn’t have immediately available.  A few days went by and texted Curtis to find out how long before my pump would ship out.  I figured, if it’s not coming this week, I’ll pick up a spare pump from HF.  Curtis had my pump ship the next day.  Saved me a few bucks and lrobably a headache from a cheap pump.  

Jason Robinson
Tennessee.
Date: 2019-03-16

Stabilizing & Casting

i just started turning and live the hybrid blanks. That is everything except the price. So I’ve started making my own with Cactus Joyce and Alumilite from Turntex.

Both products  are amazing and the service from Turntex is phenomenal. I knew I found the right supplier when the box arrived. Made of HEAVY cardboard and taped with reinforced tape AT EVERY SEAM. Inside was packed with wadded constructuon paper so that nothing could move around at all. Turntex takes pride in making sure you get what you pay for quickly and in good condition. In today’s online economy, that is rare. 

I have had some questions as well and Curtis has been quick and polite answering my NEWBY ramblings

So like I be said, I’ve found my supplier. 

Thanks Turntex. 

Bush Locknane
Florida
Date: 2019-03-16

great product..

this is a very good product and works very well...just getting into stabilizing wood, and am very pleased.

Lawson McClellan
Mississippi
Date: 2019-03-15

Winner winner chicken dinner!

i love cactus juice! Nothings quenchier, its the quenchiest, it’ll quench ya! LOL, but seriously this stuff is the best stabalizer! I wonder if there is a thickening agent for a more gap filling purpose while stabalizing things! Really appreciate this product!

Thomas pines
Lebanon OR.
Date: 2019-03-15

Great Product

Cactus Juice is a great product. It’s non-toxic and easy to use. Curtis is always willing to take your phone calls and help in any way he can.

Paul
Lockport, NY
Date: 2019-03-14

Great Experience

Placed my first order for Cactus Juice and received it exactly when it was indicated is would arrive. Product was well packaged and arrived with no hiccups. I'm doing my first experiments with the product now and look forward to seeing how it actually works.  Impressed so far.  I'll be back to TurnTex for my next orders of both Cactus Juice and casting resins when I'm ready for them.  Thanks for the good service.

Doug Miller
Northern KY
Date: 2019-03-12

Great service

always a pleasure buying from your company , always fast and no problems.

Kevin
Georgia
Date: 2019-03-11

Amazing products

I have done quite a bit of business with this company every time it is phenomenal Service shipping and product it's hard to say that anybody could ever compare to the Quality Control that they have for their products thank you so much for continued quality I appreciate it

Joshua
Date: 2019-03-10

Great to work with!

i recently ordered some resin from Curtis and company they made the whole process easy. Got the package in 2 days.  I could tell the package had been dropped by the Postal Servic, once opened both caps on the resin were broken but no leaks. I sent a note to Gaige and in two days New caps. I am very pleased with everything they do. 

cortland hunt
Hutto, TX
Date: 2019-03-08

Great Customer Service

This is my first order that I have received from Curtis O. Seebeck.  I ordered the JB Eliminator Vacuum Pump which arrived with in a week after ordering it.  I do have another order in for the chamber to be built along with some other things.  I am very pleased with the fast service that Curtis and his staff provide, and I look forward to dealing with them in purchasing more Cactus Juice Stabilizing Resin and some Dyes.

 

A very happy customer,

Steve Dickman 

Steve Dickman
Sublimity, Oregon
Date: 2019-03-08

Products in New Zealand

Hello Curtis and the team,

The Cactus Juice Stabilizing Solution that I ordered just 2 weeks ago has arrived and been delivered to my doorstep without any glitches. Fantastic service and I am really excited to start stabilizing some wood for my knife scales. 

I will be using your business again for my next order and would recommend you to anyone that requires a fast and efficient service. 

Regards

 

Dave Younghusband

Dave Younghusband
Nelson, New Zealand
Date: 2019-03-08

Cactus Juice User

I have been using Cactus Juice for a little over a year. I am not what would be called a large volume user as most of the wood I use is cut up to use for pens and pencils. I usually cut the material pretty close to the usable size to conserve the resin and to get better penetration I usually pull a vacuum on it for five or six hours then put into a pressure pot usually over night, then into the oven. I really haven't had any failures so far. I finish my pens with CA with good success. It takes a little while to get the process under control but the results are good. 

Rich

Rich Sweet
Rio Dell, CA
Date: 2019-03-08

Stabilizing spalted wood for scroll sawing

I started purchasing Cactus Juice to stabilize spalted wood to make jigsaw puzzles. The most difficult part was to create a box (internal dimensions: 6" x 14" x 9") to hold a vacuum. Following the directions provided with the Cactus Juice is very easy and has lots of room for error. I was concerned that the stabilized blanks would be solid chunks of epoxy which would be difficult for me to cut using a scroll saw. This was not the case. So far I'm getting wood that appears to have the hardness of a soft Eastern Maple, but cuts smoothly and without grain orientation.

PlanX
Seattle, WA
Date: 2019-03-07

Fantastic Service

My orders from turntex always get here quickly and you just can't beat the customer service!

Tyler Hines
IL
Date: 2019-03-07

Master

TurnTex is the master of customer service. 

Anyone wanting to do online business needs 

to compare themselves to the master of customer

service....TurnTex.

 

kimbrough
Texas
Date: 2019-03-07

Great service and products

I'm enjoying my wood working hobby and was so glad to find Turntex. The service is prompt and I like getting my resin in the 8lb kit. its the perfect size for me. Thanks Turntex!

Frank Fowler
United States
Date: 2019-03-06

Cactus Juice

I must say I love your cactus juice stabilizing resin,I  I have had nothing but success with it, I’ve tried some of them wood hardeners from the Home Depot and it just is not the same.  I am definitely a return customer . Also I was wondering do you have any tips and tricks area on your website.

Art Vollrath
LAKESIDE, CA 92040
Date: 2019-03-05

Pump

Was needing a new vacuum pump and Curtis at TurnTex Woodworks offered fully warrantied refurbished pumps at great price with a healthy savings. The pump arrived and looked new. Curtis even included a qt of vacuum pump oil. Thanks Curtis for making these pumps available.

Don Ward
Wichita falls, tx
Date: 2019-03-03

Awesome service!

Our order was filled extremely quickly, shipped faster than expected, and arrived exactly as described...and even sooner than needed! You gotta love that!! Thank you, you are a great example to every small biz out there. Cheers. 

Dave- Ayers Guitar Co.
Phoenix, AZ
Date: 2019-03-03

Quick Delivery

The order was delivered promptly and packed to ensure there was no damage.  I've not had a chance to use the resin yet, but will report my experience when I have.

 

James Greene
Fort Wayne, IN
Date: 2019-03-02

Ordered Alumilite

I ordered Alumilite slow from Turntex. It was shipped promptly and arrived on time. I'm loving this product as it gives you a little more time to work before hardening. 

Thanks again Curtis!

Sean Garcia 

Sean Garcia
California
Date: 2019-03-01

Mike

Thanks,  I've been happy with the results with cactus juice and will keep using.  A minor comment regarding my latest order.  After I submitted I sent two emails, one to "Sales@turntex.com" and another to "info@turntex.com"  asking if I could update the order to include dye.  Never got a response.  I got my order, just like I submitted, so no complaints, but you lost the opportunity to sell another item. Not a big deal, not going to make or break either of us, but you may want to monitor emails closer.

Best regards,

Mike 

 

My Comment:  Thank you for the feedback and sorry I missed you.  There is note on the order confirmation e-mail that is sent the moment the order is received that includes the following: "If you see anything below that is incorrect, please contact Gaige Musick, my shipping manager immediately.  He is super fast on shipping orders so a call would be best.  He can be reached at 512-618-3126 or by e-mail at shipping at turntex.com."  Gaige is my shipping manager and handles all shipping so he would have been able to take care of that for you. Again, my apologies.

Mike
Michigan
Date: 2019-02-28

Great company

Turn Tex is a great company to do business with.  The products are top quality and the service is second to none.  I could not be happier to support a small business.

Larry Gardner
Minnesota
Date: 2019-02-28

Feedback

I have been stabilizing for about 2 yrs and in that short amount of time I must say that Curtis and his team have been nothing short of AMAZING. The knowledge that they pass on to everyone is unprecedented. Thank you very much. 

Terry Wegner
Montana
Date: 2019-02-28

i'm happy

I'm very pleased with all my orders. they have all showed up in a timely manner.

See you at S.W.A.T.

 

Randy Coats
Odessa, Texas
Date: 2019-02-26

New to knife making

 

I am new to knife making so I can use all of the help that I can get. This is my second order and is prompted by the results of the first order. Just follow the directions and you wont be disappointed.

Bob Mitchell
Fremont CA
Date: 2019-02-25

Still the Best

I’ve been stabilizing wood for some years now and although I don’t do as much as I did in the past, I still find Cactus Juice to be a better product than other stabilizing resins on the market.  The added plus is great coustomer service and better pricing.

Joe
Philadelphia
Date: 2019-02-24

Just plan awesome

Always fast to pack up the order, never had an issue. Curtis has always been quick about answering any questions, great company great products, can't say enough good things.

John Baker
VA
Date: 2019-02-23

Looking for the 10 star button!

Love this company, love the guys running it, customer service is outstanding, can’t say enough good things about Turntex!
Joshua Hollis
Spokane, WA
Date: 2019-02-22

The best stabilizing resin out there

I have purchased about 10 gallons of Cactus Juice now and I have stabilized hundreds of pieces of punky, spalted, and soft woods and haven't found a better product out there.  Will continue to use Cactus Juice in the future.  The help pages on the website are great and if you stick to those suggestions the product will work every time.  

Jesse Engel
Windsor, CO
Date: 2019-02-22

True quality

Fantastic service as always and speedy shipping even internationally.

A very knowledgable response to messages too.

Will be back for sure.

Scott
UK
Date: 2019-02-21

Quality as expected!

This is the  second time I’ve ordered cactus juice and I’m not disappointed in my decision!  The product is so good, a local knife maker has asked me to stabilize more wood for him and I’m even getting a ”free” knife out of the deal. It is so simple to use and makes even the punkiest wood workable and strong. 

Stephen M.
SE Georgia
Date: 2019-02-21

Best Products and Service

I've been a customer for a couple years now. Customer service is first rate and orders ship very quickly. Curtis always takes the time to answer any questions and gives expert advice whether through e-mail or his Facebook customer page.  I mention this stuff first because it is often more important the product itself. With that said, you will not find a better stabilizing product than Cactus Juice and the wide selections of dyes.

Brian Sanders
Cincinnati, OH
Date: 2019-02-21

Very Fast Shipping

Ordered 11AM. Shipped 1PM. Delivered next day (Austin to Dallas).

Great Job.

Daniel
Texas
Date: 2019-02-18

Great product and services

I recently placed an order for a product made on special order, this is a great product made with high quality materials, great services and fast delivery, I really apprciate doing business with Turntex

Philippe Boucher
Quebec, Canada
Date: 2019-02-17

The best there is.

As always, Turntex provides quick delivery of the perfect product. Nothing works better for the job than Cactus Juice. Don't bother with anything else.

Joe Barnard
Date: 2019-02-16