Customer Comments

Curtis was very knowledgeable and helpful when placing our order.  He was able to answer all questions and make suggestions on color combinations.   He even invited us to join a Facebook group so we can see what others are able to create with color combinations.  

More businesses need to have the type of Customer Service TurnTex provides.  Outstanding product and service!  Thanks again!

I don't have a lot of experience using the products yet however I found it easy to use the first time around.  I have the TurnTex chamber and CJ.  I read the instructions several times and had one quick question answered and it was off and running.  Curtis has his act together with the service and products.  I'm looking forward to diving deeper into stabilizing.  

I just wasted 180 bucks. Really Bummed. . I used another product in the past and it worked fine. I switched over and gave it a test and it bubbled and disfigured like crazy.  I tested it several times and it continued to do the same thing. Just pouring it in a small cup and it fizzed. I have a bunch of art work i like to cover but it looks like you have to have a vacuum chamber etc. etc. for it to work..  Just lost 180 bucks . 

My Reply:  This customer purchased Alumilite Clear and failed to read the description, specifically this part "Alumilite Clear has a 7min open time and pressure casting is recommended to achieve bubble free results."  I replied to an e-mail from him asking what went wrong that he needed pressure.  He was using an epoxy in the past which is NOT the same as Alumilite Clear which is a urethane.  Using as directed, he would have had the results he was looking for.

I am using the stabilizing solution for some bowls I am turning, I found  it takes quite a bit for a few bowls that are spalted. The product is easy to use and cleans up easily, just make sure you have good ventilation. I drain my bowls on a grate before wrapping for the oven.

I like many started with a cheaper vacuum chamber step up.  I saved up the money to order a bigger chamber from TurnTex and there is not a comparison when it comes to not only fit and finish but actual performance.  I loaded the 6x16 up with as much wood as i could to test it out and it performed flawlessly.  It pulled the vacuum in a shorter time period with the exact same pump.  I never got any one bigger bubbles that I would get from the other chamber which I always suspected were due to bad seal someplace.

I love the way this performs and will only get future chambers from Curtis and Turn Tex.

Product arrived ahead of time.

have only used once at the moment but product seems to work as advertised.

 

TurnTex / Curtis is a company that stands out in a sea of mediocre (or worse) companies who's only interest is getting at your money. Besides the products being great (and the industry standard), Curtis and his website provide all the information you need to use the products to their full potential, the warrantees and guarantees are as good as it gets, and you can actually get someone on the phone or an email without pain and suffering. Never had any issue with the vacuum chamber or the Juice or dyes. All have performed as advertised flawlessly. My orders have all shipped quickly and arrived well packaged. Thanks Curtis and TurnTex!

Before switching to cactus juice, I used standard hardware store wood hardener. The quality here is so much better and it is practically odorless while it cures in the oven, which may have saved my marriage. Thanks! 

Curtis offers superb customer service and products! Turn Tex_llc is my go to for any and all of my stabilizing needs! Thank you very much Curtis for providing an excellent product and services. 

everything was as advertised and received in bot good time and condition. Since i have not done any stabilization yet, I will be utilizing tutorials. Very highly recommend Turn Tex. 

Curtiss answered the phone just minutes before closing. He spent a considerable amount of time discussing with me the various properties between Alumilite Clear and Slow explaining the pros and cons of each for various applications. He further provided numerous tips for ensuring success as I delve into the casting process.

Ordered the gallon size of Alumilite Clear. Order place on Thursday, it was processed on Friday, I had delivery on Monday.  

With Curtiss's patience and willingness to share his knowledge I have every confidence that my casting efforts will be successful with far fewer "learning opportunities" than if I had watched YouTube videos.

Thanks, I'll be ordering again.

 

Butch

Have been stabilizing some box elder burl and some pine cones for later resin casting. Cactus Juice from Turntex works great. Thank you Turntex!

Just got my second jug of Cactus Juice. Amazing how well it works when you do ALL of the steps that Curtis has listed. 

I think I've got a better handle now on ALL of the steps to successful dry blanks. I have them posted in the mixing area of my shop so I don't have to rely on my 68 year old memory cells...

I have placed several orders with Turn Tex and received excellent service with each order. 

I am impressed with your turn around on orders. I too ship quickly and appreciate when I do business with others who value just in time shipping. The products do what they claim and your website is informative. I am prototyping new products while this corona virus shutdown is going on so I am pleased to find I can rely on your support for this. As soon as I get a paint pot I will order some Alumalite resin and work up some molds. That is my next phase. Thanks for being there when we need it.

Very fast shipping Great product I have used nothing else but Turn-Tex Cactus Juice for my wood stabilizing.

I hand forge knives and I want the best looking natural handle I can get. I tried it with some Spalted Maple and I was very impressed with the results great penetration

and hard as a rock.  Thank you for your product it's great. ! 

I purchased the vacuum stabilizing chamber from TurnTex primarily for stabilizing knife blanks and received a quality product with quality components. I am more than happy with the purchase.The guides and information provided get you up and going in no time. They are well written and laid out in an easy to follow manner. I appreciate the attention to detail and their removing most of the guess work (if not all of it). Looking forward to years of use with this product.

Not only is there Cactus Juice first rate, so are the people who own it and the emplyees work there. This will be the only place I will ever order from when I need stabilizing resin. Can't go wrong orderin from here.

I continue to be impressed with the excellence in customer service by TurnTex. Fine products, certainly, but their support before and after the sale is remarkable. Communication about the order and delivery is best in class, and when I needed some specifics it was a fast and easy phone call to get specific and helpful answers.  
thus company restores my confidence in American businesses, and I cannot recommend them enough!

Randy Powell

 

Just received shipment of Alumilite clear slow. Dealing with Curtis was hassle free and friendly.

Thanks ever so much

Curtis provided great service and excellent advice on my first Cactus Juice/vacuum stabilization project.  I very much appreciate your help.

 

Joe Fleming

As usual, but even in these trying times, the communication and shipment went quick and easy -- Order on Sunday evening, received mid-day Wednesday- great -- thanks

I recently purchased Cactus juice again and I've purchased Alumilite many times from Turntex.  The products are high quality and the service has been fantastic. I am very pleased with Turntex.  

Great service, delivery was fast and complete! All the parts are top-notch. I'll be a repeat customer. Larry M.

This was the second order from this company. Shipping was great, next day and received several updates.

Will continue to purchase from this company.

Mr Seebeck , as you know you are the man , anytime I’ve called you take the time to talk . Your products are the best , and I’m hooked on stabilizing . The wood that I’ve stabilized has come out no less than great and my pens have paid for the supplies with my pens . That being said I’ve ordered 12 gallons of cactus juice in the last year and just love to see what comes out of the pressure pot next . But now want to try start casting , so saving my pennies for that . Thanks again Alan                               Ps hope the virus isn’t in packing any of you and your family And freinds there !

 

 

 

 

I sent email asking questions as I am new to casting.  Received very detailed feedback the next day!   A couple of hours later I placed a 300 plus order,  the next day I got the package in its entirety.   All this smack in the middle of the corona virus pandemic....

 

I have not had a chance to use anything yet as I am still gathering a few more things I need for my inaugural cast.

 

great service and help from owner!!!

I want to say it was a pleasure getting my 8lb Alumilite slow resin from you. Along with that I got some Mica powder dye. The price was the best I could find on the internet and it was shipped fast. The future plan for me is to get a vacuum chamber going, so I will be getting my Cactus Juice from you also. Thanks again for the great pricing and quick shipping.

 

Joe

Thank you very much. I appreciate the great service and very fast turnaround. You have helped me in the past and I always use you guys.

The one time I tried another product, I regretted it. I wasted $100! Thank you for your great service and products!

Curtis went above and beyond when I called him with questions. He was easy to work with and gave me a ton of tips in building my vacuum chamber. His help made my first stabilization project turn out perfect! Thank you Curtis

I have purchased several things from Turntex. Alumilite dyes, Alumilite casting resins and Cactus Juice. The delivery was prompt. The packaging was as it should be. The thing that stands out to me about Turntex, but more specifically Mr. Seebeck, is that I have called him several times to ask questions about the products, and the procedures to use for those products. He took the time to explain them to me. This was before I had purchased anything from him! He has a wealth of information to share that is accurate and concise. He will tell you exactly what you need, how to use it and what to watch out for so that you can be successful in your usage of the product. What more could you want? This is customer service at its finest. 

Filled my order and shipped the same day.  At my door in 2 days. Can't ask for more than that.

Like always, fast turn around on great product, makes it easy to keep coming back

Really appreciate how fast my shipment arrived. Looking forward to ordering here in the future

I have never had any problems with the product and service from Curtis.  I will always purchase my supplies for stabilizing from Turn Tex.

Super fast shipping and great product!! Juice and some cool dyes.

Cactus Juice is a great product. I have used it several times and had amazing results. I am finding more uses for it and will continue buying from Turntex. Their service is great! 

As always Curtis and his employees have great service, answer all your questions and ship items quickly. 

Very good product and turntex was very good to deal with

I have nothing but good things to say about Turntex.  Great product, great prices and terrific customer service. I have and will continue to buy from them. 

I am so far pleased with the ordering of my first product from TurnTex. Since I'm gearing up for some projects in stages I can't comment yet on actually using the chamber or stabilizing solution. I'll have to report back at a later date.

Suggested and hope to see suggestions for vacuum experiments for kids science projects. If anyone has ideas be sure to share them.

Once again, very happy with everything I've purchased from Turn Tex and with timely answers to a few questions too.

Product availability, along with shipping information passed along  quickly.  

Thank you ! 

John Connett

 

I am new to wood stabilizing but after watching several great videos on YouTube I thought I would give it a try. Cactus Juice is easy to set up and use. It is not messy to work with and the clean up is easy. The spalted White Oak blank that I stabilized looks great and was really easy to work with on the lathe. The product worked so well that I have already placed my second order!

I am new to wood stabilizing. I did a lot of research and it all led to Turn Tex. My first order came in at least 3 days before it was scheduled. There was a sheet of instructions designed to keep newbies from messing up. I certainly need it. In addition, there is a wealth of information on the Turn Tex web site on stabilizing wood and casting blanks. I have wanted to stabilize wood for a long time but had a hard time figuring out what I needed and the specifics of how to do it. The only reason I haven't stabilized yet is I don't have my toaster oven yet. I was promised one but it hasn't shown up yet. As soon as it does, I'm confident I will be successful because of what Turn Tex provides.  

I've used Cactus juice for a few years and really like it.I always ordered from another retailer until this time when i ordered direct,and i was definitely impressed.Everything went very smooth,shipping was fast,and great follow up all around.

I was so impressed with the customer service.  They communicated with me about everything I had ordered.  Answered all questions very fast!

I started using cactus juice and stabilizing wood about 6 months ago but was using a vacuum setup off Amazon. The lid always made me nervous so I got one of the TurnTex chambers and it's 100% better.  Now it's easier to keep the wood submerged and to clean as well. I regret not starting with it. 

THis is the first one I've owned so there's a learnig curve for me, for my first try it seems to be working fine, It also gives me some idea's on trying to go even larger. Great job on the design and solution

Got to say thank you to Curtis for the outstanding service and support. This was my second order of Chamber and CJ. The order was processed with easy throught the web shop and my order was with my in very short order considering I am in Japan.

Highly recommend the products as they are American made quality and not import. 

Thank you

I ordered some Alumilite, Metallic Powder and dyes on Saturday night and my order arrived the following Tuesday morning. Packaging was good and all items were as ordered and safe. Outstanding and fast service from TurnTex